Credit Card Payments
When placing an order, the address given must be the same as that registered with your credit card company. To process your order more efficiently, we also request a telephone number. Please note, we never disclose customer information to any third party, with the exception of our delivery partners.
We accept payment via PayPal. Click the logo for more information about setting up a PayPal account:
Unfortunately we cannot accept VISA ELECTRON or SOLO for Mail or Internet orders.
Order Confirmation & Contract of Sale
You will receive an email to confirm your order at the point of placing an order, as soon as your payment has been accepted. A contract of sale is in place once your account has been charged. On the rare occasion that we discover an item is no longer available after charging a customer's account, we reserve the right to either refund in full and cancel the sale, or offer a suitable alternative item.
Delivery Method & Time Frame
We only display items on the website that we currently have in stock. In most cases, stock can be taken from our main warehouse, and you will receive your item(s) within 2 working days from the point of placing an order. If we have to source the item(s) from one of our stores' stockrooms, this takes a little longer and delivery is usually within 3-5 working days. If you need your items by a particular date, please let us know by using the additional shipping notes. (For overseas destinations please see the chart below).
For guaranteed next day delivery your order must be placed before 1pm (GMT) Monday – Friday. We will try our best to despatch orders placed after 1pm but can’t guarantee their delivery. Orders placed on the weekend will be delivered on Tuesday.
Morning delivery and weekend delivery may be available with a surcharge, depending on stock location and delivery post code. If this is required please call our customer service team on: 0800 035 6483 to discuss.
Our Collection Service
As part of our online service, we can help arrange the return of goods with one of our couriers (Royal Mail, UPS or Interlink Express). Our Customer Service Team will advise which service is most suitable based on the items within the order. We maintain the right to pass any non-standard costs over to the customer but will try to avoid this as best as possible (applies to non-standard UK postcodes and items containing pressurised gas).
Customers outside of the EU are responsible for paying all taxes and duties. These are not included in our delivery charges and are usually invoiced by the delivery company that we use.
All return orders need to be sent back to us well packaged and safe for transit. Items damaged due to insufficient protection may be rejected or charged a restocking fee. Items packaged in a box (e.g. footwear) must be returned in an outer box or bag for protection. The postage label must not be applied directly to the product packaging. Orders need to be returned with the specified returns period; items returned after this may not be refunded.
Customer's Right To Cancel
According to the Distance Selling Regulations you have the legal right to cancel your order up to a maximum of 14 days from the day after you receive your goods and have a further 14 days to return the order safely from when have notified us. You must notify us of intent to cancel in writing, by contacting us at: Ellis Brigham Ltd, PO Box 491, Salford, M5 0AE, or via email: email@example.com. You can find a copy of our Standard Cancellation Form HERE. Any return postage costs are the responsibility of the customer and all goods in the order must be returned unused and packaged safely for transit.
Our returns policy gives you an extra week on top of your legal right, so when you order with Ellis Brigham you get 21 days to decide whether or not you want to keep the item(s).
Exceptions & Guarantee
Due to the very personal fitting implications inherent in the purchase of climbing boots, walking boots, ski boots and snowboard boots, we recommend that you buy these goods in person at one of our nationwide specialist shops.
If you do wish to purchase online, please make sure you have tried on the boots in-store and have identified the product as suited to your aspirations. You must also complete our on-line checklist before the purchase can be completed.
We reserve the right to change our prices immediately if there is any further change in the VAT rate or if there is a major change in the value of the pound against other currencies which could affect some imported items. On the rare occasion that a customer places an order for a product on the website that is displaying an incorrect price, we reserve the right to refund any money paid and cancel any contract of sale in place, if a more suitable agreement cannot be made.
Although we display several currencies on the website, all orders are charged in GBP. Any other currencies shown are an indication of cost and the amount you are actually charged may differ slightly from what is displayed online. Currency rates are liable to change and are managed by an external third party.
Please note that the actual colour of some items may differ slightly from the photographic representations shown on this internet site. Whilst we endeavour to thoroughly test all hardware products on this site, it should be noted that descriptions of performance and suitability are purely subjective.
Climbing, mountaineering, hillwalking, skiing, snowboarding, canoeing, cycling and other related activities are potentially hazardous. It is the individual's own responsibility to learn and understand the proper techniques associated with safe participation in these activities and to fully accept and assume all risks, damages, injury or death which may result from the use of the items posted on the Ellis Brigham Ltd. internet sites.
Ellis Brigham & The Snowboard Asylum do not SPAM or condone UCE.
We do however send out emailshots from time to time for large events such as shows, sales and major company related news. The only email addresses we keep on record for these emailshots are from our own customers who did not 'opt-out' before the December 2003 Legislation or those who 'opted-in' after that date. This list includes online shoppers, competition entrants, catalogue subscribers and those who have specifically signed-up for mailing list purposes. Upon completing an order, you will also receive a request via email after 30 days to review the item you bought, and a request from Trustpilot to review our service. These emails are only sent once, and you can opt out of Trustpilot emails by clicking the unsubscribe link. If you do not wish to receive any further product review request emails please reply to the message, asking us to remove your email address.